While we do everything in our power to make your order the epitome of perfection, sometimes things go awry. We're committed to making your experience with us so fabulous that you'll want to come back for more and bring your friends along too. As such, we've created the most generous return policy in the industry.
Step 1: Let Us Know
If you find there is a problem with your order once it arrives, let us know immediately (within 30 business days of delivery) by calling customer support at 1-888-222-4929 or by filling out our contact form with your order number. You can find your order number on the order confirmation email or by logging into your account and viewing your "Order History".
Step 2: The Fix
If the mistake is something we messed up, we'll get your order reprinted and shipped out to you at no cost and within our standard production time.
If it was a mistake on your end, we'll ask you to create a return label & ship the product back to us. You can ship it back using whatever carrier you prefer. Once we get it, we'll reprint and reship you a new sign within our standard production time at half the original cost of your order.
Please address your shipment to: Returns 1550 S. Gladiola St Salt Lake City, UT 84104
Damage from Shipping:
We use FedEx for all our shipping. If your order arrives damaged, we'll work with FedEx and in the meantime, we'll reprint and send out your new product within the standard production time.
Return & Refund:
If you are simply looking to return your product and do not wish to have it replaced, we'll ask you to create a return label & ship the product back to us within 5 business days of delivery. You can ship it back using whatever carrier you prefer. Once we get it, we will refund you the amount of the original order excluding shipping. The refund will go to the original form of payment within 2-5 business days.